Trumark Homes

Trumark Homes is a production homebuilder building single-family homes, condos, and townhomes across California, with growth into Washington and Colorado. Trumark is owned by Daiwa House and manages large-scale subcontractor ecosystems across active job sites.

Trumark partnered with Jones to modernize subcontractor insurance compliance, reduce administrative drag, and ensure compliance decisions were clear, accessible, and defensible over the long tail of construction risk.

Before Jones, Trumark’s COI workflow was difficult to operationalize at scale. The team needed to answer questions - who’s compliant, who’s expired, who needs follow-up - and couldn’t fully trust the output.

At any given job site, Trumark manages ~55 subcontractors, each with multiple policies (typically GL, Auto, and Workers’ Comp), often across different brokers with different renewal dates. That creates constant churn - and the stakes are high. If a claim arises, Trumark needs the documentation to support contractual indemnification and risk transfer.

Trumark explored alternatives and found many providers limited system access (often ~10 users). That didn’t work for a business where multiple departments need visibility into subcontractor compliance. Jones stood out for:

Unlimited users - enabling project, accounting, and risk stakeholders to check compliance status without bottlenecks.

Clear, real-time status visibility - Jones’ interface made it easy to understand exactly where each subcontractor stood on each job.

Credibility via peer proof - a reference call with a large builder using Jones helped validate the decision.

Jones helped Trumark shift from manual chasing and ambiguity to a modern, auditable compliance system.

A few parts of the Jones workflow mattered most:

Jones-managed collection + processing
Trumark set up a dedicated email intake that Jones monitors; COIs are received, scanned, and entered into the system - removing a large chunk of manual handling.

Real-time compliance management across jobs
Teams can self-serve who’s compliant, who’s pending renewal, and what needs action, without “report deciphering” or back-and-forth.

Operational leverage that enables a lean risk function
Trumark is a ~450-person company with a two-person compliance department. This slim team was made more effective and focused in part by the automation and workload removal Jones provides.

Long-tail record access (critical for homebuilding)
Because statutes of repose vary by state (e.g., long timelines in California), Trumark emphasized the importance of being able to retrieve a COI years later - sometimes year 8 or 9.