Jones Privacy Policy

The Jones Agency, Inc. (“Jones”, “we”, “us”, or “our”) is the owner and operator of the Website and other products and services included therein (collectively, the “Jones Platform”).

This Privacy Policy (“Privacy Policy”) explains what information we collect when you use the Jones Platform and how we use it and what rights you may have in relation to it. Please read this Privacy Policy carefully as it will help you make informed decisions about sharing your Personal Information with us. This Privacy Policy applies to your use of the Jones Platform, and if you do not wish to be bound by this Privacy Policy, and thereby do not consent to the collection and use of your information in accordance with it, you must cease any use of the Jones Platform immediately. By using the Jones Platform, you confirm that you have read, understood, and agree to the collection and use of your information as we have outlined in this Privacy Policy.

Please also review the Terms & Conditions that govern your use of the Jones Platform.

This Privacy Policy is incorporated into the Jones Terms & Conditions (which can be found at (the “Jones Terms & Conditions”) and is an integral part thereof (such that, among others, the “General Provisions” and Limitation Of Liability sections thereof shall apply to this Privacy Policy as well). This Privacy Policy, together with the Jones Terms & Conditions, the “Jones Terms”). All capitalized terms not defined in this Privacy Policy shall have the meaning as defined in the Jones Terms & Conditions.


In order to use the Jones Platform, we may require you or your legal guardian if you are under 18 or the age of legal competence in your territory, to provide us with certain personally identifiable information (“Personal Information”). The types of information we collect and share depends on your type of use of the Jones Platform. This Personal Information may include all Client Data and additionally:

  • Your name, contact information, W-9 forms, insurance related documents;
  • Your log-in information when you log into the Jones Platform;
  • Business information including revenues, expenses, and customer invoice data; and
  • Your payment history and claims information.

You can always refuse to supply Personal Information, however that may prevent you from using all or part of the features of the Jones Platform.

If you provide us with Personal Information relating to people other than yourself, you represent and warrant the you have secured such third parties consent to Jones Terms and that you are free to provide such information to be processed according to the terms herein.

If you use the Jones Platform, we may also collect information about the browser you are using including certain data which may be collected automatically and/or generated by such use (“User Data”). This information can include:

  • device and usage information;
  • your IP address;
  • browser and device characteristics;
  • operating system and language preferences;
  • referring URLs, location;
  • information about how and when you use the Jones Platform and other technical information.

We may supplement the information we collect about you with information from third parties. This information may include:

  • Information from other sources such as financial, employment, medical or health care or other third parties; and
  • Information from other reporting agencies and state and federal government agencies, such as state motor vehicle departments and credit reporting agencies.

We treat all information about you, whether received from you or from a third party, in accordance with this Privacy Policy and our Terms and Conditions.


Information You Provide To Us
As mentioned herein, when you create an Active Resource, account and/or prior to using the Jones Platform, we may ask you to provide us with certain Personal Information.

Personal Information may also be collected when you contact our support or send us other communication.

Information Automatically Collected
As mentioned herein, we automatically collect User Data when you use the Jones Platform. This User Data is technical information and does not immediately reveal your identity but may include device and usage information which may be Personal Information.

Cookies allow a web server to transfer data to a computer for recordkeeping and other purposes. Both session and persistent cookies may be used in connection with the Jones Platform. These cookies are used for security purposes, to facilitate navigation, to display information more effectively, and to better serve you with more tailored information, as well as for online tracking purposes. We may also use cookies to gather statistical information about the usage of the Jones Platform in order to continually improve the design and functionality, to understand how users use the Jones Platform, and to assist us with resolving questions regarding the Jones Platform. If you do not wish to allow the Jones Platform to use cookies or similar technology, you may configure your browser to block them. Please understand that blocking cookies may reduce the functions and services the Jones Platform makes available to you. To learn more about cookies, please visit located outside the Jones Platform.

Google Analytics
We may use Google Analytics to help us analyze how visitors use the Jones Platform. Google Analytics uses cookies to collect information about the number of visitors to the Jones Platform, the webpage that referred visitors to the Jones Platform, and the pages that visitors view within the Jones Platform. To opt out of being tracked by Google Analytics, visit:

Pixel Tags, Web Beacons, Clear GIFs or other similar technologies
The Jones Platform may use other technologies, among other things, to track the actions of the Jones Platform users, measure the success of our communications and compile statistics about Jones Platform usage.


We use the information we collect (including Personal Information and/or User Data) for the following purposes:

  • Legitimate Business Purposes: To facilitate your use of the Jones Platform and to respond to your inquiries, solve any potential issues you might have with the use of the Jones Platform and for other legitimate business purposes. Our “legitimate business purposes” may include, amongst others, creating and/or managing user profiles, personalized content and communications based on your preferences, meeting contract or legal obligations, resolving disputes and enforcing the Jones Terms.
  • For Everyday Business Purposes: We use the information you provide to maintain your Active Resource(s), report to credit bureaus, process or service requested or authorized transactions, secure quotations for insurance, obtain insurance coverage or report or process claims. For example, we may share Personal Information relating to certain service providers between Clients to enable everyone to enjoy inputs from our community, we may also share information regarding tenants between Active Resources under the same Client.
  • For Our Own Analytic Purposes: Jones may also use your information to develop new services, conduct research and to create anonymous or aggregated reporting for its own use.
  • For Our Own Marketing Purposes: Jones may use your information to offer products or services to you. In certain we may do so outside the Jones Platform.
  • To Comply with Legal Requirements: It may be necessary to provide information collected from you to respond to subpoenas, other discovery requests, legal investigations or court orders. We may share information pursuant to a governmental agency or investigatory body request. We may also share your information as required by the Fair Credit Reporting Act.
  • We may use User Data to send you information regarding the Jones Platform and changes thereto, as well as information about changes to our terms, conditions, and policies.
  • To enforce and/or protect our rights, property, or safety or the rights, property, or safety of our users or any other person or entity.
  • In order to comply with and in order to assess compliance with applicable laws, rules and regulations, and internal policies and procedures.
  • To conduct analysis required to detect malicious data and understand how this may affect the user and/or our IT system, for statistical monitoring and analysis of current attacks on devices and systems and for the on-going adaptation of the solutions provided to secure devices and systems against attacks.
  • For ongoing review and improvement of the Jones Platform to ensure it is user friendly and to prevent any potential disruptions; to understand feedback on the Jones Platform; for in-depth threat analysis; and to develop new products and services.
  • We may use IP addresses for purposes such as calculating Jones Platform usage levels, helping diagnose server problems, and administering the Jones Platform. Please note that we treat IP addresses, server log files and related information as non-Personal Information, except where we are required to do otherwise under applicable law.


Jones does not share, sell, rent or otherwise distribute your Personal Information and/or User Data) except for the purposes provided herein:

  • Other users of the Jones Platform in connection with the Services. For example, as mentioned above, we may share Personal Information relating to certain service providers between Clients to enable everyone to enjoy inputs from our community, we may also share information regarding tenants between Active Resources under the same Client.
  • With Our Service Providers: We may share your personal information with other companies and individuals to for the purposes of providing services to us (for example, insurance companies, contractors, landlords, accountants, IT and communications providers and debt collectors). These services include, for example: performing functions or services for us or on our behalf, such as hosting the Jones Platform, sending e-mail messages, making phone calls, managing assets linked to you, payment processing, data analysis, customer service and marketing efforts. These parties are contractually restricted from using any personal information for purposes other than providing services for Jones or on our behalf. 
  • With Insurance Carriers and Relevant Third Parties: We may also share your personal information with insurance carriers and other relevant third parties in order to find and produce the best possible insurance coverage for you.
  • If we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
  • If we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved, all in accordance with applicable law.
  • If we sell our business or assets, we may need to disclose our users Personal Information and User Data to the prospective buyer for due diligence purposes. We may also share information with parent, subsidiaries and affiliates, and investors of ours primarily for business and operational purposes. 
  • Feedback provided by you may be presented on the Jones Platform and may be shared with third parties. 
  • Jones also reserves the right to disclose or use information if it has a good faith belief that such action is necessary to: (a) protect and defend the rights, property, or safety of Jones or its affiliates, other users of the Jones Platform, or the public; (b) enforce the Terms and Conditions; (c) respond to claims that any content violates the rights of third parties; (d) respond to claims of suspected or actual illegal activity; (e) detect, address or prevent fraud, security or technical issues; or (f) respond to an audit.


We may keep and use your Personal Information and User Data for as long as you are subscribed to the Jones Platform, and we may also keep and use your Personal Information and User Data as we may need to comply with our legal obligations, resolve disputes, and enforce contractual rights. Note however, we do not assume any obligation to store any information or data on the Jones Platform and retain our right to delete any Personal Information and/or User Data.


The security of your Personal Information is very important to us. To protect your Personal Information and User Data from unauthorized access and use, we implement what we deem as commercially reasonable technical and administrative security measures designed to protect the security of your Personal Information and User Data.

In addition, Jones uses industry-standard Secure Sockets Layer (SSL) encryption to enable data encryption to protect User Data.

However, no method of transmission over the Internet, nor method of electronic storage, can ever be 100% secure. Therefore, while we strive to use the best commercially acceptable means to protect your Personal Information and User Data, we cannot guarantee its absolute security or confidentiality. If you have any questions about security on the Jones Platform, you can contact us at


We may transfer Personal Information and User Data to locations outside of your country. Your Personal Information and User Data may be stored with server hosting and backup service providers. You consent to the transfer of information to countries outside of your country of residence, which may have different data protection rules than in your country.


This Privacy Policy does not address, and we are not responsible for, the privacy practices of any third parties, including any third party operating any site to which the Jones Platform contains a link. The inclusion of a link on the Jones Platform does not imply our endorsement of the linked site.

Credit card processing and/or other billing in connection with your use of the Jones Platform may be handled by third parties retained to manage such processes. Your use of such services are be subject to the terms of service and privacy policy of such third parties.

Please review the terms of use and privacy policies of such third parties.


We do not knowingly collect data from children under the age of 18, unless they have obtained the consent of their parent and/or legal guardian, or any other consent required under applicable law to do so. By using the Jones Platform, you represent that you are at least 18, or that you are the parent, or the legal guardian, or the person who is permitted under applicable law to consent to this Privacy Policy. If we learn that Personal Information from a user under the age of 18 has been collected, without the consent of their parent or legal guardian, or the person who is permitted under applicable law to provide such consent, we may deactivate the Active Resource and take reasonable measures to promptly delete such Personal Information from our records. If you become aware of any Personal Information we have collected from children under the age permitted in your jurisdiction, please contact us at


Jones respects your privacy and your ability under certain circumstances to limit the sharing of your information, please contact us at

Some laws may give you rights to limit processing of data in certain cases, and other right such as Right of Access the data, Right of Rectification, Right to be Forgotten, Right of Portability, Right to Restrict Processing, Right to Object, and Rights related to avoid automated decision-making. You can also opt out of receiving marketing emails by following the instructions in any marketing email or text message you receive.

For more information on how to reject or delete cookies, you should consult with your browser’s or device’s help documentation or visit At this time, Jones does not respond to automated signals regarding tracking mechanisms, including “do not track” instructions from your browser. You can also opt out of internet-based advertising by installing a browser plugin from third parties where available.

Jones will respect and assist you in your realization and implementation of any of the above requests, as well as any further rights you may be entitled to under applicable law, however as a result, your continued use of the Jones Platform may be restricted or terminated entirely.


For additional information, or if you have questions regarding this Privacy Policy or privacy practices at Jones, please send correspondence to or via postal mail to:
The Jones Agency, Inc.
Attn: Legal Department
11 West 25th St, New York, NY 10010


This Privacy Policy is effective as of the date set forth below This Privacy Policy may be revised at any time to reflect changes in the law or in Jones’s business operations. Any changes will be effective immediately upon the posting of the revised Privacy Policy. Sometimes there may be material changes to this Privacy Policy, so please be sure to review the Privacy Policy uploaded to the Website periodically.

Updated: April 11, 2024