ICSC New York 2026: Bring Portfolio Insurance Compliance Into the Conversation

ICSC New York 2026 Guide

Bring Portfolio Insurance Compliance Into the Conversation

ICSC NEW YORK takes place December 9-10, 2026, at the Javits Center, bringing together dealmakers and industry experts from across the marketplaces industry. For owners and property managers, it is also a chance to compare how peers handle the operational work behind their portfolios.

Insurance compliance belongs in those conversations. A larger portfolio brings more counterparties, documents, requirements and renewals to coordinate, and the question is no longer simply who has AI. A better one is:

Here are five practical questions to take into your conversations with technology providers and property peers.

At a Glance

Dates, Hours and Where to Find Us

Beyond the Demo

Look Past the Words “AI-Powered”

AI can help property teams interpret and organize insurance information. That is exciting, but it also means “AI-powered” tells you less and less about whether a product will create value for your business. When you see an AI solution at ICSC, ask:

• What specific manual work does this eliminate?
• What data is the AI using to make its decision?
• Does it simply extract and summarize information, or can it actually interpret it?
• What happens when the answer is ambiguous?
• How is accuracy measured and verified?
• What action happens after the AI produces an answer?

This matters most in areas like risk and insurance compliance, where getting an answer quickly is useful, but getting the wrong answer quickly can be expensive. Look for dependable outcomes, with a clear account of what is automated and how exceptions are handled.

Connected Workflows

Fit Matters More Than Another Piece of Software

Property teams already rely on several systems to manage assets, vendors and accounting. Another isolated application can create more copying, reconciliation and chasing. So ask vendors how their tool will fit the systems and workflows your property teams already use, and look for technology that becomes part of the workflow:

The less information your teams need to re-enter or chase between systems, the more likely the technology is to be adopted. Ask providers to demonstrate the specific integrations they support, such as connections with property management systems like MRI, the information exchanged and who owns exceptions.

From Automation to Decisions

A COI on File Isn’t the Same as Coverage

Many property operations teams have already digitized document collection. Paper became software, spreadsheets became applications and manual reminders became automated workflows. AI takes that further: technology is starting to help teams determine what information means and what should happen next.

Consider tenant, vendor and contractor insurance. A traditional system tells you a COI has been received. A more useful workflow assesses that evidence against your requirements, identifies coverage gaps and gives teams a clear way to resolve exceptions. Sometimes that means going beyond the certificate, because policy terms, endorsements and exclusions decide whether coverage actually meets the requirement. That’s where Jones Policy Review comes in.

Human Expertise

Ask When a Human Gets Involved

Not because every AI decision needs human review. AI should increasingly handle routine extraction, comparison and classification at a scale people can’t match. But commercial real estate is full of exceptions: contracts vary, requirements conflict, documentation is incomplete and risk tolerances differ.

The most useful technology combines automation with a clear approach to confidence, exceptions and accountability. At Jones, we think about it as AI speed plus specialist expertise: automate what should be automated, escalate what genuinely requires judgment, and use those decisions to make the system smarter over time.

Working Sessions

Turn Booth Conversations Into Real Problem-Solving

Before you arrive, pick three operational problems you’d genuinely like to solve. For example:

• “We’re spending too much time chasing vendor insurance documents.”
• “Our property teams can’t easily see unresolved compliance exceptions.”
• “We’re using several systems that don’t share information effectively.”
• “We want to use AI, but don’t know which applications will generate measurable ROI.”

Then use them as your filter. Instead of asking vendors what their product does, ask them to show you how they would solve your problem. You’ll learn considerably more.

Make It Count

How to Get the Most Out of ICSC New York

Jones at ICSC

Meet Us at Booth 2171

If insurance compliance is on your list, come see Jones. We combine AI and insurance specialists to help owners and property managers collect insurance evidence, assess coverage against requirements and resolve gaps across tenants, vendors and contractors. Our conversations will focus on collection, renewal follow-up, portfolio visibility and deeper Policy Review.

Sean McCabe

Account Executive, Jones

Madison Zimmermann

SDR, Jones

Bring a portfolio compliance challenge or a policy question, along with your current process and the systems your team uses, and we’ll show you how Jones handles it.

Keep reading: The exclusions COI tracking missesInsurance compliance at scale